Privacy Policy

Last updated: January 2024

Sepia-willow is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about our services, participate in activities on the website, or contact us directly. The personal information we collect may include:

• Name and contact details including email address
• Information provided through consultation request forms
• Banking statements and financial documents you submit for analysis
• Communication records including emails and consultation notes

How We Use Your Information

We use the information we collect for legitimate business purposes including:

• Providing and managing our fee analysis and consulting services
• Responding to your enquiries and service requests
• Sending administrative information about your service engagement
• Improving our services based on aggregated, anonymised usage patterns
• Complying with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With service providers who assist us in operating our business, subject to confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information. This includes encryption of data in transit and at rest, access controls, and regular security assessments. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Banking documents submitted for analysis are securely deleted within thirty days of completing your service engagement unless you request otherwise.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us using the details provided below.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Sepia-willow
Level 8, 123 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]