Whether you have questions about our services, want to discuss your specific situation, or are ready to begin working with us, we would be pleased to hear from you. Our team responds to all enquiries within one business day.
Level 8, 123 Collins Street
Melbourne VIC 3000
Australia
Monday to Friday: 9:00 AM - 6:00 PM AEST
Saturday and Sunday: Closed
General enquiries: Within 24 hours
Service requests: Within 4 hours during business hours
Existing clients: Priority response
Personal fee audits are typically completed within five business days of receiving your documentation. Business optimisation engagements may require additional time depending on complexity.
We require twelve months of banking statements from all accounts you wish us to analyse. These can be downloaded from your online banking and uploaded securely to our client portal.
Absolutely. We use bank-grade encryption for all data transmission and storage. Our systems comply with Australian privacy regulations and industry security standards.
We provide realistic estimates based on your data. If our analysis indicates limited savings potential, we will tell you upfront before proceeding with a full engagement.
Remote consultations available nationwide
Head office with in-person meeting availability
Regular consultant visits and video consultations
Quarterly visits and full remote service support
Complete services via secure digital channels
The information provided on this website is for general informational purposes only and should not be construed as financial advice. Individual results may vary based on personal circumstances. We recommend consulting with a qualified financial adviser before making significant changes to your banking arrangements. Sepia-willow does not guarantee specific savings outcomes as fee structures and policies vary between financial institutions.