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Get in Touch

Whether you have questions about our services, want to discuss your specific situation, or are ready to begin working with us, we would be pleased to hear from you. Our team responds to all enquiries within one business day.

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Office Address

Level 8, 123 Collins Street
Melbourne VIC 3000
Australia

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Office Hours

Monday to Friday: 9:00 AM - 6:00 PM AEST
Saturday and Sunday: Closed

Response Times

General enquiries: Within 24 hours

Service requests: Within 4 hours during business hours

Existing clients: Priority response

Frequently Asked Questions

How long does the audit process take?

Personal fee audits are typically completed within five business days of receiving your documentation. Business optimisation engagements may require additional time depending on complexity.

What documents do I need to provide?

We require twelve months of banking statements from all accounts you wish us to analyse. These can be downloaded from your online banking and uploaded securely to our client portal.

Is my financial information secure?

Absolutely. We use bank-grade encryption for all data transmission and storage. Our systems comply with Australian privacy regulations and industry security standards.

What if I do not save as much as expected?

We provide realistic estimates based on your data. If our analysis indicates limited savings potential, we will tell you upfront before proceeding with a full engagement.

Professional office environment

Servicing All Australian States

Remote consultations available nationwide

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Melbourne

Head office with in-person meeting availability

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Sydney

Regular consultant visits and video consultations

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Brisbane

Quarterly visits and full remote service support

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Other Regions

Complete services via secure digital channels

The information provided on this website is for general informational purposes only and should not be construed as financial advice. Individual results may vary based on personal circumstances. We recommend consulting with a qualified financial adviser before making significant changes to your banking arrangements. Sepia-willow does not guarantee specific savings outcomes as fee structures and policies vary between financial institutions.